Privacy Policy

This policy explains how Lamera Resort ("we") collects, uses and protects data when you use the Lamera Resort app (for owners, tenants and their families), the Lamera Security app (for resort security staff), and the resort's web dashboard. The apps are intended only for resort residents and staff, and accounts are activated only with the approval of resort management.

1. Data we collect

Data	When and why
Name, email, phone number	At sign-up — to identify you, sign you in and contact you.
National ID number	When registering or adding a family member or tenant — to verify identity at the resort gates.
Profile photo and ID photo	At sign-up — your profile photo is shown to the security guard at entry to verify your identity.
Unit and rental data	Units you own or rent, rental periods, charges and payments (display only — no payments are made in the app).
Entry and exit log	Each time your code or your guest's code is used at a gate — for resort security and to know who is inside.
Guest data	The guest's name and (optionally) phone number when you issue them an entry pass.
Photos and content you submit	Photos and descriptions of maintenance requests and reports.
Location	Optional — only when you send a report, to pinpoint the issue, and only with your permission. We never track your location in the background.
Device notification identifier	To deliver notifications (e.g. when your guest's pass is used, or emergency calls for security staff).

The camera is used to take photos you choose to send, and to scan entry codes in the security app — no image from code scanning is stored. We do not collect contacts, we do not show ads, and we do not track you across other apps or websites.

2. How we use data

• To run the app's services: entry codes, guest passes, maintenance, reports, announcements and notifications.
• To verify identity and permissions at the resort gates and log entries and exits.
• For the security and safety of the resort and its residents, including emergency calls to the security team.
• For resort management: units, rentals and charges.

We do not sell your data, and we do not use it for marketing or advertising.

3. Who can see the data

• Resort management — according to each staff member's permissions.
• Security guards — your name, photo and unit at entry, only to verify your identity.
• The unit owner — tenant and family member data linked to their unit, and a notification when their guest passes are used.
• Service providers acting only on our behalf: hosting that stores the data, and Google Firebase to deliver notifications. They may not use the data for any other purpose.
• Authorities — only when required by law.

4. How we protect data

• All communication between the apps and the server is encrypted (HTTPS).
• Sign-in data on the device is kept in the system's encrypted secure storage.
• Your personal entry code refreshes every few seconds and works only once.
• Access to the dashboard is permission-based, and all sensitive operations are logged.

5. Data retention

We keep your account data for as long as your account is active. When a rental ends, the tenant's access stops immediately. Entry/exit and activity logs may be kept for a reasonable period for security and audit purposes, then deleted.

6. Your rights and account deletion

You may access and correct your data, delete your account, or request deletion of your data:

• Delete your account in the app: Profile → Delete account, then confirm with your password. The account is closed immediately, can no longer be used to sign in, and your entry code and notifications stop. Resort management keeps the data related to your unit and records as described in section 5.
• To request deletion of your data: send a request to resort management from your registered email or phone number, with your name and unit number; or contact the resort management office directly.
• Management reviews data deletion requests within 30 days, keeping what is required by law or for security purposes (such as entry/exit records and unit ownership data).
• Deleting an owner account also deactivates the linked family member accounts.

7. Children

The apps are not directed at children. Accounts for minor family members are created only by the adult account holder and with the approval of resort management.

8. Changes

We may update this policy. We will change the "Last updated" date above and notify you in the app if the change is significant.

9. Contact

For any privacy question, contact Lamera Resort management through the management office at the resort.